Starting to Work Out for Muscle and Strength

At the end of last year I did a trial membership in an on-line exercise program where I had to fill out an extensive questionnaire about me, and they would give me a workout plan tailored for my goals. They advertise "an app that makes regular workouts accessible, effective and joyful". I indicated that I am a woman in my mid sixties in not great shape. Their suggested plan for the first day? Thirty pushups. I can't even do one! When I looked for alternatives they offered plank push-ups or something equally difficult. 

There followed a humorous exchange where I asked for a refund and was offered an extension on my subscription instead. Repeatedly. 

The first time I replied, "Thank you for your offer, but it would require a complete overhaul of your program to make it more useful to me—or other women like me--and I need to going NOW to be ready for the competition I wish to do in June. Though just as a suggestion, having someone on your team who understands starting from the beginning would be of great business benefit to you. Someone who would suggest wall push-ups, e.g., to a 64 year-old instead of 30 regular push-ups (I still can’t get over that suggestion!). Please just refund what I paid. Thank you."

The second time I had to ask if I was dealing with a real person or a script or AI. That question  got answered a few responses later and I do not believe the answer (they said yes and apologized for being robotic). I am pretty sure the first "person" I was conversing with was an AI or an automatic script program--or at very least a human who did no more than harriedly (and hurriedly) scan my email and send a canned response.

Did I get a refund? No. I was referred to the refund policy on their money-back guarantee snd it said I had to meet the following conditions: 

"You should have adhered to the plan for at least 14 days in a row, and your refund request should include supporting materials to demonstrate your compliance. Specifically, please provide us with a screen video or screenshots of your workout plan history, indicating your personal progress.

We will review your application and notify you (by email) whether your application is approved.

IMPORTANT STATEMENT

Please note that only fulfillment of all the above requirements allows you to receive a full Voluntary Refund under “Money-back guarantee”. For the sake of clarity, this “Money-back guarantee” does not apply to the following cases:

1. Personal reasons (you don’t like the product, it did not meet your expectations etc.);..."

Adhered to a workout starting with 30 push-ups Adhered to a workout I suspect would have seriously injured me. I should have known the program was not for me with pictures like this in their questionnaire. Next attempt? Claude!